Refund policy

All orders (except sale items, earrings and our engraved collections) can be returned/exchanged for a full refund within 30 days, with proof of purchase.

Replacements are offered if the item is defective and within 30 days of being purchased *damages caused by regular wear do not qualify for a replacement.

Sale items are non-refundable.

After an exchange is made, the item(s) do not qualify for refunds.

Returns are processed within 5-7 business days after being delivered and received.

Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

Online purchases may only be returned or exchanged through our customer support team at support@nexustao.com

Return labels will be provided only for damaged or defective products within the policy time.

Please note that shipping fees are non-refundable.

Returns

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Nexus Tao is not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

Refund

Ship the item(s) back within the next three business days.

Seal the package.

Our shipping address for returns is:

Nexus Tao

Returns Department

Xunchang Town, Gongxian County,Yibin City, Sichuan Province

P.R.China, 644500

Return policy for international orders:

Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (delivery date is provided by the carrier).

International customers must cover shipping expenses in order to return their products to the China.

Nexus Tao will ship the replacement piece (due to damage) to the country of destination, cost-free.

Returns for exchanges will be charged a shipping fee,

Final sale, clearance items and customized products are not eligible for return or exchange.

Please note that shipping fees are non-refundable.

Cancelation

If you have placed an order within 5 hours you may request a cancelation for a full refund.

Pre-orders can be canceled at any time (if they are not processed) for a full refund.